Last Updated: November 29, 2025

At Heritage Blue Mountain Coffee, we are dedicated to providing you with an exceptional luxury experience.

1. Coffee Policy (Non-Returnable)

To ensure you receive the freshest possible product, we do not offer returns or exchanges on our coffee. Every bag is roasted to order. Due to the perishable nature of this product, we cannot accept returns on whole bean or ground coffee once it has left our facility.

2. Accessories Policy (Mugs & Tumblers)

We want you to love your Heritage merchandise. If you are not satisfied with your accessory purchase, we offer Store Credit or an Exchange under the following conditions:

• Window: Returns must be initiated within 30 days of purchase.
• Condition: Items must be unopened and in their sealed, original packaging.
• Process: Once we receive and inspect your return, we will issue a store credit or process your exchange.
• Return Address:
  Heritage Blue Mountain Coffee
  11762 De Palma Rd Ste. 1C#512
  Corona, CA 92883

3. International Returns

For customers located outside of the United States:

• We do not offer free return shipping labels for international orders.
• If you wish to return an eligible accessory, you are responsible for the return shipping costs, duties, and taxes required to send the item back to our US facility.

4. Quality Issues & Damages

We stand by the quality of our Jamaican Blue Mountain coffee. If your order arrives damaged or if there is a quality concern, please contact us immediately (within 30 days of delivery) so we can make it right.

5. Shipping Costs

• Return Shipping: Shipping costs for all returns and exchanges are the responsibility of the consumer.
• Non-Refundable: Original shipping costs paid at checkout are not eligible for a refund.

6. Contact Us

• Chat: Click “Chat Now” on our website.
• Email: support@heritagebluemoutaincoffee.com

3. Terms and Conditions

Updates: Strengthened the “Risk of Loss” and “Importer of Record” clauses for international trade.

Last Updated: November 29, 2025

1. Introduction

Welcome to Heritage Blue Mountain Coffee. These Terms and Conditions (“Terms”) govern your use of our website located at heritagebluemountaincoffee.com (“Site”) and the purchase of our products.

2. Eligibility

By using this Site, you represent and warrant that you are at least 18 years of age.

3. Products and Authenticity

Heritage Blue Mountain Coffee prides itself on selling authentic, JACRA-certified Jamaican Blue Mountain Coffee. All prices are listed in USD.

4. Shipping and Delivery

• Carriers: We ship via USPS and UPS.
• Risk of Loss: All items purchased from Heritage Blue Mountain Coffee are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.
• International Shipping & Importation: If you order from outside the United States, you are considered the Importer of Record and must comply with all laws and regulations of the destination country. You are responsible for any customs duties, taxes, VAT, or import fees required by your country. Heritage Blue Mountain Coffee is not responsible for packages delayed or seized by customs.

5. Returns and Exchanges

• Coffee: Non-returnable due to perishability.
• Accessories: Returnable within 30 days if unopened.
• Return Address: 11762 De Palma Rd Ste. 1C#512, Corona, CA 92883

6. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California.

7. Contact Us

Email: support@heritagebluemoutaincoffee.com