Last Updated: November 23, 2025

1. Introduction

Welcome to Heritage Blue Mountain Coffee. These Terms and Conditions (“Terms”) govern your use of our website located at heritagebluemountaincoffee.com (“Site”) and the purchase of our products. By accessing our Site or purchasing our Jamaican Blue Mountain Coffee, you agree to be bound by these Terms.

“Heritage Blue Mountain Coffee,” “we,” “us,” or “our” refers to the operator of the Site. “You” or “Customer” refers to the individual accessing or using the Site.

2. Eligibility

By using this Site, you represent and warrant that you are at least 18 years of age (or the age of majority in your jurisdiction) and have the legal capacity to enter into a binding contract.

3. Products and Authenticity

Heritage Blue Mountain Coffee prides itself on selling authentic, JACRA-certified Jamaican Blue Mountain Coffee.

• Product Availability: All products are subject to availability. Due to the rare and seasonal nature of our crops, we reserve the right to limit the quantity of products we supply.
• Product Descriptions: We attempt to be as accurate as possible. However, we do not warrant that product descriptions, colors, or other content are error-free.
• Pricing: All prices are listed in USD. We reserve the right to change prices at any time without prior notice.

4. Orders and Payment

• Payment Processing: We use Stripe to securely process all payments. By providing a payment method, you represent that you are authorized to use it and authorize us to charge the total amount of your order.
• Order Acceptance: We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason.

5. Shipping and Delivery

• Processing Time: Coffee is shipped within 1 day after ordering to ensure maximum freshness.
• Carriers: We ship via USPS, UPS, and FedEx.
• Risk of Loss: All items purchased from Heritage Blue Mountain Coffee are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.
• International Shipping: If you order from outside the United States, you are responsible for any customs duties, taxes, or import fees required by your country.

6. Returns and Exchanges

• Coffee (Roasted to Order): We do not offer returns or exchanges on our coffee, as all of our coffee is roasted to order for peak fresh enjoyment.
• Accessories (Mugs/Tumblers): Accessories may be returned for Store Credit or Exchange within 30 days of purchase, provided the items are unopened and still in the sealed, original packaging.
• Return Address: Please send eligible accessory returns to: Heritage Blue Mountain Coffee 23318 Marigold Avenue Torrance, CA 90502

7. Critical Disclaimers & Policies

Please read the following policies regarding your orders:

• Quality Reporting: All quality issues must be reported within 30 days of delivery.
• Address Changes: Please respond to your order confirmation email immediately upon receipt if you notice an error. If the wrong shipping address or item was input at checkout, this is the only time you will be able to make changes to your order.
• Return Shipping Costs: Shipping costs for all returns and exchanges will fall on the consumer and are not eligible for a refund.

8. Intellectual Property

All content included on the Site (text, graphics, logos, images) is the property of Heritage Blue Mountain Coffee and protected by copyright laws. The “Heritage Blue Mountain Coffee” name and logo are trademarks of our company.

9. Third-Party Services and Security

• Service Providers: We use third-party tools to operate our business, including Hostinger (hosting), Cloudflare (security/CDN), SureCart (e-commerce), and MailerLite (marketing).
• Security: We utilize Cloudflare and invisible reCAPTCHA to protect our Site. You agree not to use any automated means (bots) to access the Site.

10. SMS/MMS Mobile Marketing

If you opt-in to our SMS program:

• You agree to receive recurring automated marketing messages at the phone number provided.
• Consent is not a condition of purchase.
• Message and data rates may apply.
• Reply STOP to cancel or HELP for assistance.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Heritage Blue Mountain Coffee shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Site or products.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California. Any legal action will be brought exclusively in the federal or state courts located in California.

13. Contact Us

If there are any issues with your order or the quality of coffee, please click Chat Now on our website. You can say “live agent,” and if someone is available, our AI Agent will get you connected.

You can also email us directly: Email: support@heritagebluemountaincoffee.com

We will follow up with an email resolving your inquiry.