Refund policy
Last updated: August 1, 2026
At Heritage Blue Mountain Coffee, we are committed to delivering fresh, authentic Jamaican Blue Mountain coffee and a thoughtful customer experience.
Coffee is non-returnable
Every bag of coffee is roasted and prepared for freshness. Because coffee is a perishable food product, we do not accept returns or exchanges of whole-bean or ground coffee after it has left our facility.
Accessories
Eligible accessories, including mugs and tumblers, may be returned for store credit or exchanged when all of the following conditions are met:
- You contact us within 30 days of purchase.
- The item is unopened, unused, and in its sealed original packaging.
- You receive return authorization from us before mailing the item.
After we receive and inspect an eligible return, we will notify you by email and, if approved, issue store credit or arrange the exchange.
Damaged orders and quality concerns
If your order arrives damaged, incorrect, or has a quality concern, contact us within 30 days of delivery. Include your order number and photographs when applicable so we can review the issue and make it right.
Return shipping and original shipping charges
Customers are responsible for return shipping costs. Original shipping charges, return shipping costs, duties, taxes, and customs fees are non-refundable unless we confirm that the return is required because of our error.
International customers are responsible for arranging and paying for the return of any eligible accessory to our U.S. facility, including any duties and taxes.
Return address
Heritage Blue Mountain Coffee
11762 De Palma Rd, Ste. 1C #512
Corona, CA 92883
United States
Do not send a return before contacting us for authorization.
Contact us
To request help with a return, damaged order, or quality concern, use our contact page or email orders@heritagebluemountaincoffee.com.